Drag Universe

Returns and Refunds

I want to cancel my order

Did you change your mind on something that you’ve just ordered with us? That happens! You can cancel your order within 12 hours of placing it. Simply contact us with the contact form at the bottom of this page.

If more than 12 hours have gone by since you placed your order, there is a big change we already started processing the shipping for your items. By that point we unfortunately can’t cancel your order anymore. The next best thing to do then is to ship the package(s) back to us. For more information about that see “ Return and Refund Policy“ down below.

The size is not right – I would like a different size

Sometimes it happens that an ordered item doesn’t fit you. No problem, we will try to work it out with you. There are usually two ways we can solve this for you. You can send us back the package and we will send you a different size, or we can send you a discount code of 30% to 50% on the same item in a different size. Please contact us with the form at the bottom of this page.

I would like to return the item(s) to get a refund

Not happy with your product(s)? Bummer! We are happy to help you solve this problem. We offer a 14 days return and refund policy after you receive your item(s).

After contacting us about your refund inquiry, we will look into it and contact you within 48 hours regarding our decision. In most cases we want you to ship us back the item(s). The cost of shipping this is up to you to pay. After we receive the package, we will reimburse you the money on your credit card or other payment method. Simply contact us with the form below in order to get in contact with us regarding a refund inquiry.

Contact us

In order for us to understand your situation, please provide us with your full name, e-mail address, order number and details regarding your inquiry. We will get back to you within 48 hours.