How long does shipping take?
It depends on which country you live in. Here is a list of estimated shipping times per country:
United States: 14-25 days
United Kingdom: 14-25 days
Canada: 16-27 days
Australia and New Zealand: 16-27 days
The Netherlands: 12-27 days
South America: 20-35 days
Africa: 30-50 days
Other countries: Ask us
Where are Drag Universe products made?
All Drag Universe products are made and stored in our factories and warehouses in Taiwan and China.
Can I return my items if they don’t fit?
Not happy with your product(s)? Bummer! We are happy to help. Within 14 days of receiving a Drag Universe product you can contact us at firstname.lastname@example.org to open a ticket requesting a return.
After contacting us about your refund inquiry, we will get back to you within 48 hours. In most cases we want you to ship us back the item(s). The cost of shipment is usually up to you to pay. Please note that once we open a ticket to process a return you must drop off the product(s) within 7 days at your local logistics company, otherwise we will be unable to process your return.
After our warehouse receives your returned item(s), we will reimburse you the money on your credit card or other payment method. Simply contact us at email@example.com in order to get in contact with us regarding a return and refund inquiry.
Which countries do you ship to?
We ship to almost every country! Please note that shipping times to countries in Middle / South America and Africa can take up 50 days sometimes. Please contact us if you have any questions. We are happy to look into the shipping times for your country!
Where is my package?
We are currently developing an automatic tracking system for our customers, but this is not yet complete. If you’d like to know where your items are after shipment, kindly send an email and include your order number or full name to firstname.lastname@example.org and we will manually send you your tracking link(s)!
An item that I ordered has not arrived, where is it?
To cut out as much of the process costs as possible, we ship our products directly from our factories. Not every product is made in the same factory, and there is a change that they therefore got sent separately. This might result in yours items to arrive on different days. Please give it another couple days and your item(s) will arrive!
Do I have to pay a customs/import fee over products that I ordered?
The prices shown on our website don’t include any customs or import fees. This fee is up to you to pay as the fee is decided by the customs of your country. Often our products are below the customs/import threshold fee, but we can’t guarantee this.