Drag Universe

Frequently Asked Questions

How long does shipping take?

It depends on which country you live in. Here is a list of estimated shipping times per country:

United States: 14-25 days
United Kingdom: 21-30 days
Canada: 16-26 days
Australia: 13-20 days
The Netherlands: 12-24 days
South America: 20-35 days
Africa: 30-50 days
Other countries: Ask us

Where are Drag Universe products made?

Almost all of our products are made in China. We carefully picked every manufacturer by looking at their quality standard and ethical working environment.

Can I return my items if they don’t fit?

Sometimes it happens that an ordered item doesn’t fit. There are two ways we can solve this for you. You can simply print out the return label found here and send the package back to us. We will then return you your money. You can also send us an email and we can offer you a (30% to 50%) discount code on the same item in the right size.

Which countries do you ship to?

We ship to every country! Please note that shipping times to countries in Middle / South America and Africa can take up 50 days sometimes. Please contact us if you have any questions. We are happy to look into the shipping times for your country!

Where is my package?

You can track your package at our Tracking Your Order page. You can find your tracking code in the e-mail that was sent to you, or find it in your account after you log in. Please note that it might take up to a week after your purchase to receive the email with your tracking code.

An item that I ordered has not arrived, where is it?

To cut out as much of the process costs as possible, we ship you the products directly from the factories where they were made. Not every product is made in the same factory, and there is a change that they therefore got sent separately. This might result in yours items to arrive on different days. Please give it another couple days and your item(s) will arrive!

Do I have to pay a customs/import fee over products that I ordered?

The prices shown on our website don’t include any customs or import fees. This fee is up to you to pay as the fee is decided by the customs of your country. Often our products are below the customs/import threshold fee, but we can’t guarantee this.