Shipping & Returns

Shipping

Enjoy world-wide shipping on most orders, with the exception of African and some Latin American countries. With the option to track your items, you can always stay updated with peace of mind! Shipping typically takes between 2-4 weeks for most countries; however, due to some items such as heels and dresses being made to order, these may take up to an extra week or two for production.

Returns and Refunds

Need to make a last-minute change? No problem! You can cancel your order within 6 hours of purchase simply by sending an email to admin@draguniverse.com. If you are not satisfied with your item, you can return it within 14 days for a full refund; however, the cost of return shipping is at your expense and refunds will only be made back to the original method of payment.